{"id":1391,"date":"2022-10-05T11:03:43","date_gmt":"2022-10-05T08:03:43","guid":{"rendered":"https:\/\/fleio.com\/blog\/?p=1391"},"modified":"2022-10-05T11:03:43","modified_gmt":"2022-10-05T08:03:43","slug":"2022-10-0-beta-pinned-support-tickets-instance-shelving-and-unshelving-feature-new-fleio-commands","status":"publish","type":"post","link":"https:\/\/fleio.com\/blog\/2022\/10\/05\/2022-10-0-beta-pinned-support-tickets-instance-shelving-and-unshelving-feature-new-fleio-commands\/","title":{"rendered":"2022.10.0 Beta: Pinned support tickets, instance shelving and unshelving feature, new fleio commands"},"content":{"rendered":"\n

Fleio 2022.10.0 is now available in beta and you can test it in your staging environment, since this is not recommended for production.<\/p>\n\n\n\n

You can read more about our release model here<\/a>.<\/p>\n\n\n\n

\"\"<\/a><\/figure>\n\n\n\n\n\n\n\n

Pinned support tickets<\/h2>\n\n\n\n

In the 2022.10 release we have worked on improving the ticketing system, and we added the option to pin tickets:<\/p>\n\n\n\n

\"\"<\/a><\/figure>\n\n\n\n

A staff user will now be able to pin tickets, so they have a better overview on the tickets view. The pined tickets can be expanded (as in the picture from above), or collapsed:<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

Also, as a staff user, you will also be able to see what tickets are pinned by other staff members.<\/p>\n\n\n\n

Note that with the 2022.10 release we also removed the card view, as we didn’t find it fit for a ticketing system. <\/p>\n\n\n\n

Instance shelving and unshelving feature<\/h2>\n\n\n\n
\"\"<\/figure>\n\n\n\n

With the latest release we also added the option to shelve or unshelve instances. By having an instance shelved, it will no longer consume resources (ram, cpu) on the nova compute node. <\/p>\n\n\n\n

Note that you can also shelve a whole OpenStack service, if you no longer have use for the instances in your project, but you don’t want to delete them either:<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

The option can be found both in the enduser panel and in the staff users panel, on the OpenStack service details.<\/p>\n\n\n\n

With this feature, we also added two new statuses in the OpenStack pricing rule: shelved<\/strong> and shelved_offloaded<\/strong><\/p>\n\n\n\n

When an instance is shelved, depending on your OpenStack configuration, it should end up in the shelved_offloaded <\/strong>status. If you want to have different prices for the shelved instances, we would recommend to apply filters for these statuses. <\/p>\n\n\n\n

New fleio commands<\/h2>\n\n\n\n

In 2022.10 release we also worked on improving the fleio CLI experience, and we have added several fleio commands which will ease out the management of your installation. The new commands are the following:<\/p>\n\n\n\n