This page refers to OUTGOING email messages, that is, email messages sent by Fleio. For INCOMING email messages to be recorded in the support ticketing system see Configure incoming email pipe for tickets.
Fleio sends email messages using the parameters defined in the
settings.py file. See how to edit settings.py.
You will need a mail server for Fleio to send email messages. Set the values below based on your environment.
DEFAULT_FROM_EMAIL is used for email messages sent to end-users and staff users. In the
staff panel Configuration, you can override the
From email field. The staff panel
Configuration takes precedence over the
DEFAULT_FROM_EMAIL = 'email@example.com'
In case of errors, messages are sent to the email address(es) defined in ADMINS setting. The error email messages
From field defined this way:
SERVER_EMAIL = 'firstname.lastname@example.org' # From field of error email messages. Not To field!
The default value for
root@localhost and your mail server may refuse emails coming from this
SERVER_EMAIL to an email address accepted by your mail server, otherwise you will not receive error
If your SMTP server doesn’t require authentication, the minimum needed configuration for email sending to work is just
one line in
EMAIL_HOST = 'server.host.name' # SMTP server
You can also configure SMTP authentication and other parameters:
EMAIL_HOST = 'server.host.name' # ex: smtp.gmail.com EMAIL_PORT = 587 # specify SMTP server port, if non-standard EMAIL_HOST_USER = 'smtpUserName' # SMTP authentication user, usually the email address EMAIL_HOST_PASSWORD = 'UserPassword' # SMTP password EMAIL_USE_TLS = True # True if TLS should be enabled, False otherwise EMAIL_USE_SSL = False # True if SSL should be enabled, False otherwise
Fleio uses Django underneath and all email settings are explained in the Django documentation: https://docs.djangoproject.com/en/dev/topics/email/.
If you have troubles receiving emails sent by Fleio, see Troubleshoot email messages are not sent.
Please note that if you are using Gmail for SMTP, you have to enable account access for less secure apps. Visit the following link to enable access for your account: https://myaccount.google.com/lesssecureapps