Staff / Clients & Users / Users

Users area

../_images/users-dashboard.png

The users dashboard can be displayed in two different types of views:

  • Card view:

../_images/users-dashboard-cardview.png

  • List view

../_images/users-dashboard-listview.png

An user can have one of the following statuses:

  • active (marked with green)

  • inactive (marked with red)

You can filter them by:

  • Date joined

  • Last login

  • Is active

  • Is staff

  • Is superuser

  • User group

You can also sort the clients by:

  • Last login

  • Sign-up date

  • Username

  • Email

To perform actions on an user, you just need to mouseover the desired user (both on card view and on list view) To see a detailed page about the user, click on his name.

../_images/user-mouseover.png

Actions

../_images/user-actions.png

Edit user

Clicking the Edit user button (1) will display the following model

../_images/edit-user.png

Impersonate user

Clicking the Impersonate user button (2) will redirect you to the impersonation page

Delete user

Clicking the Delete user button (3) will display a dialog where you can confirm the delete action

User details page

When clicking on the user card, you’ll get redirected to a page with detailed information about the user

../_images/user-detail.png

  • Overview

Here you can see the user’s details such as first name, last name, username, email address, user ID, last login and join date.

../_images/users-overview.png

  • Clients

Here you can see a list of clients associated with this user. Clicking on the assigned client will redirect you to the client details.

../_images/users-clients.png

  • User groups

Here you will be able to manage the user’s group. You can add the user to a group or to remove the association to the group.

../_images/users-add-user-to-group.png

  • Tickets

Here you will be able to see what tickets are associated to the user. Clicking on a ticket will redirect you to thedesired ticket.

../_images/users-tickets.png